“I just want to take a moment and say thank you. You have made this the simplest and most straightforward process I have ever experienced. Thank you for personally calling and taking time to explain everything. I am truly grateful for your help in making this a wonderful experience. Rest assured that I will be telling my friends and family where to go to have the best service possible. I am always pleased to work with men who seem to be truly professional and excellent at what they do and you, sir, are definitely in that category. Again, thank you.”