“I first wanted to say, when I brought my wife up to speed on our NFA gun trust and more specifically the initial conversation I had with you, I told her you must be a good father. I made that statement, because I described to her how I felt after our initial conversation. I told her that I felt like I had just a comforting conversation with a favorite uncle, or father figure. So, that would be my positive feedback for you, sir. And having spent the majority of my professional career in customer service management, I know how important it is to create and develop a unique and lasting experience with a customer. I do frequently share my experience with you and your services with coworkers and friends. So thank you for that.”